Shipping policy

Shipping Policy

Thank you for choosing Mama Atelier. We are proud to partner with premium global suppliers and independent fulfillment centers to bring you curated, high-quality products.

Below are the terms and conditions that constitute our Shipping Policy.

1. Processing Times

  • All orders are processed within 1–4 business days (excluding weekends and public holidays) after receiving your order confirmation email.
  • You will receive another notification via email when your order has officially shipped.
  • Please note: Processing time is separate from actual transit/shipping time.

2. Shipping Rates & Delivery Estimates

We partner with regional fulfillment hubs across the US, Europe, and globally to get your items to your doorstep as quickly as possible. Shipping charges for your order will be calculated and clearly displayed at checkout.

⚠️ Delivery Estimates: Delivery dates provided at checkout are estimated targets provided by our shipping carriers. While we do everything in our power to ensure on-time delivery, Mama Atelier cannot absolutely guarantee exact delivery dates due to carrier delays or customs clearance.

3. Multiple Packages Disclaimer

Because we source our unique collections directly from specialized, individual partner artisans and suppliers, items in a single order may sometimes ship from different fulfillment locations.

If you ordered multiple items, they may arrive in separate packages on slightly different days. Please do not worry if your entire order does not arrive all at once—the remaining pieces are safely on their way! You will receive separate tracking numbers for each package.

4. Order Tracking

Once your package leaves a fulfillment center, you will automatically receive a Shipment Confirmation email containing your active tracking number(s).

Tracking information usually takes 24–48 hours to update in the carrier's system. If your tracking link doesn’t show data immediately, please give it a little time to sync.

5. Customs, Duties, and Import Taxes

Mama Atelier is not responsible for any customs fees, import duties, tariffs, or local taxes applied to your international shipment. All fees imposed during or after shipping are the sole legal responsibility of the customer.

6. Address Corrections & Missing Packages

  • Wrong Address: Please double-check your shipping details at checkout. Mama Atelier is not responsible for lost packages due to an incorrectly entered address. If you notice an error, email us at hello@mamaatelier.com within 1 hour of placing your order to see if we can catch it before processing.
  • Marked as Delivered but Missing: If your tracking link says your package was delivered but you cannot find it, please check with your local postal workers, neighbors, or building managers first. We are not responsible for packages stolen after a verified carrier delivery.

7. Damaged or Lost Items in Transit

If your tracking status shows your package has stopped moving completely for over 15 business days, or if your package arrives physically broken or damaged, please contact us immediately at support@mamaatelier.com with your order number and photo/video evidence. We will handle the logistics, file the claim, and arrange a free replacement or full refund for you at zero risk.