Refund policy

Return & Refund Policy

At Mama Atelier, we want you to love your purchase. If you are not entirely satisfied with your order, we are here to help. We offer a 14-day return window from the date you receive your item to request a return.

1. Return Shipping & Fees

To ensure we can offer competitive pricing across our store, customers are responsible for paying their own return shipping costs for any change-of-mind returns or exchanges. Shipping costs are non-refundable.

2. Return Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • It must be in the same condition that you received it.
  • It must be unworn, unused, unwashed, and with all original tags attached.
  • It must be in its original packaging.
  • You must provide the receipt or proof of purchase.

3. How to Start a Return

Because we ship from multiple premium fulfillment centers, do not send your item back to the address on your package. You must request an authorized return address first.

  • Email our support team at support@mamaatelier.com with your order number.
  • If your return meets eligibility criteria, we will provide you with the exact warehouse destination address for your specific item.
  • Items sent back to us or our fulfillment centers without a prior return request will not be accepted.

4. Broken, Damaged, or Incorrect Items (0% Customer Risk)

If your item arrives damaged, defective, or if you receive the wrong product, we will make it right at zero cost to you.

Please inspect your order upon arrival and immediately email support@mamaatelier.com with:

  • Your order number.
  • Clear photos or a short video showing the damage or defect.

Once verified, we will arrange for a brand-new replacement to be shipped to you completely free of charge, or issue a full 100% refund. In most cases, you will not need to ship the broken item back.

5. Non-Returnable Items & Exceptions

Certain types of items cannot be returned due to safety and hygiene standards:

  • Custom or personalized products (such as special orders or custom engravings).
  • Personal care goods (such as intimate apparel, cosmetics, or baby hygiene items).
  • Sale items and gift cards are final sale and cannot be returned or refunded.

6. Refund Processing Timelines

Once the fulfillment warehouse receives and inspects your returned package, we will notify you via email regarding the approval of your refund.

If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that your bank or credit card company may require an additional 3–5 business days to process and post the refund to your statement.